Most people who work in healthcare technology learned it from the outside. They studied systems, got certified, and went to work for software companies. I took a different path.

For over a decade, I worked inside behavioral health treatment centers—as a counselor, operations manager, and outreach coordinator. I managed clinical workflows, navigated clunky EHR systems, and watched good clinicians burn out under the weight of documentation that should never have been manual.

That frustration became curiosity. I started building automation solutions—digitizing intake processes, streamlining documentation workflows, building alert systems. Then I went deeper: learning UiPath, designing proof-of-concept automation systems, and consulting for behavioral health organizations on the same challenges I'd lived firsthand.

That lived experience is my edge. When I walk into a room with a clinical director or billing administrator, I don't have to imagine their pain points. I know which problems keep them up at night—and I know how to demonstrate solutions that actually fit.